Customer Success Manager - DV 360 / CM 360 / SA 360

You will take full ownership of the media part of our business, which is mainly focused on Google Marketing Platform products: DV360, CM360, and SA360.

GMP is currently only a small part of our business, but thanks to our full-stack partnership with Google, we see huge potential in this area – and you will be the key person to turn that potential into real business.

You’ll work closely with other CSMs and Account Managers, who are mostly focused on data (GA360, GTM, Google Cloud), do networking, meet with clients, and look for new opportunities to use GMP or other services from our Menu of Services.

This is not just a “desk job” – you’ll spend a significant amount of time in the field, meeting with clients and partners (like Google).

At the beginning, you’ll also need to support our clients – such as running trainings, onboarding, expert consultations, etc.

You’ll be responsible for the growth of our current portfolio of end clients and agencies, as well as for acquiring new clients. The media-related revenue will be in your hands.

You are strongly business-oriented and client-oriented, and you live and breathe media and marketing.

You can take ownership, set a vision, define a strategy, and inspire others with your ideas.

You enjoy networking, attending events and conferences, making new connections, and building relationships.

You’re comfortable speaking at conferences or smaller professional events.

You have the drive to grow, keep learning, seek inspiration, and also inspire others.

Excellent knowledge and hands-on experience with Google Marketing Platform.

Strong understanding of DV 360, SA 360, and CM 360.

Good knowledge of online marketing - you should understand the field, be able to speak with entire marketing departments, and have sufficient insight and expertise to do so.

Ability to work in both Czech and English.

A team of passionate, self-motivated people, mutual inspiration, and plenty of room for growth and education.

The chance to influence the business of leading and exciting Czech and international companies - and be directly in touch with people at Google.

If you enjoy speaking and being seen, we’ll help you attend top industry events and build your name - we regularly speak at conferences ourselves.

Flexibility - we don’t have fixed working hours. What matters is results, not when you come and go from the office.

Profit sharing - at the end of each year, we divide a portion of the net profit among ourselves (available to team members after one year with us).

5 weeks of vacation, plus another 5 days for sick leave or charitable activities.

A tech budget - you can choose the gear that suits you.

A budget for psychotherapy or coaching.

A great (pet-friendly) office in Holešovice with plenty of space, parking, chill zones, and snacks.

The usual goodies - Multisport card, company phone plan, and more.

We’ll review your CV or LinkedIn profile. You can send either one via email or contact Petr Světlík directly through LinkedIn.

We’ll schedule a 20-minute call to go over your background, answer any missing questions you may have, and discuss further details.

You will meet with another CSMs to discuss your experiences, talents, preferences, current clients, projects, and more. Together, you’ll try to design your role at Optimics more specifically.

We’ll invite you for a “trial half-day” (around 3 hours) - you’ll meet other team members and get a feel for the atmosphere at Optimics, so we can all decide by the end of the day if we’re the right fit for each other.

Job offer and start date as per your availability - we can move within about a week, but we’re also willing to wait for the right person.

30-person team based in Holešovice, Prague, living marketing and advertising technologies, digital analytics, and data.

The only full-stack Google partner in CZ, and also partner of companies like Adobe, Meiro, and SAS.

For our clients - typically industry leaders and large players - we design and implement custom solutions: from MarTech and AdTech tool architecture, through effective use of first-party data, server-side tracking, and highly technical cloud solutions using machine learning and AI.

We aim to be top-tier in what we do - setting direction, blazing new trails, growing with our clients, and having fun along the way.

We don’t have big investors behind us, and we’re not building for exit. We want Optimics to stay in our hands and become something that goes beyond us - we play the “infinity game.”

Long-term relationships and trust - not just with customers, but also among ourselves - are absolutely essential. That’s how we work, and we don’t want it any other way.

In our team, we support each other, speak openly, avoid politics, and zero tolerance for backstabbing.